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NEWSLETTER
DECEMBER 11, 2009
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The Massachusetts Right to Repair Coalition
Your Voice for Fairness in Automotive Repairs

Also in this issue:
Phone Call Worth $12K!

Abington Repairer
and Community Leader
Calls His Senator About Right to Repair

Jack Bailey and friend at his Christmas Tree sale

During the Christmas season Bailey's Garage sells Christmas trees to raise money for the Abington High School Marching Band

It’s debatable what Jack Bailey is best known for in his hometown of Abington, Massachusetts; his skill as a mechanic or his extensive charitable and community work. One look at his website, www.eddiebaileys garage.com, and the myriad of town fundraising projects Jack sponsors, and you realize the phrase, “pillar of the community” applies here. That’s because every child in Abington Public Schools will likely meet Mr. Bailey at some point, whether it be at the fundraising carwashes he sponsors on most Saturdays during the good weather months, or buying the family Christmas tree sold at Bailey’s Garage during the holiday season which benefit the high school marching band. Public schools are strapped for cash, so this activity simply would not exist without that funding. But Jack Bailey’s crowning achievement every year is organizing the Abington St. Patrick’s day parade, no surprise if you notice the large green four-leaf clovers painted on the side of his garage.

In fact, when Jack recently called Joint Committee on Consumer Protection Chairman Michael Morrissey (D-Quincy) to ask him to move the Massachusetts Right to Repair Act, when the lawmaker’s aide asked who was calling, Jack responded, “tell him St. Patrick is on the phone.” Sen. Morrissey needed no further clues as to who was calling. What’s important is that Jack Bailey took the time between servicing customers and his constant community activities to call his legislator and tell him why Right to Repair is important to his business.

Though quick with a joke, there’s a few things Jack doesn’t like and is very serious about. Jack doesn’t like charging customers anything but a fair price, and he doesn’t like sending longtime customers away due to the more frequent inability to secure repair information from manufacturers. “My father opened this garage in 1938. I started working here in high school, then I took over years later after I graduated from Stonehill,” said Bailey. “My father always said to parts suppliers-- I keep a sharp pencil, so give me your best deal for my customer. I keep a sharp pencil too, and I know all my customers and what they’re going through with this tough economy. I always consider what they can afford to pay based on their particular situation. I don’t like sending them back to the dealer where they will pay more than I will charge. And with all the local dealers shutting down, they have to drive a long way to get there.”

As vehicles become more sophisticated in the years to come, without the protection for independent repairers the Right to Repair law would offer, guys like Jack Bailey will have a harder time making their bottom line profit. There are Jack Bailey’s all over the state, people who keep their door and pockets open to community causes. Garage’s like Bailey’s are far more than just a place to fix your car. Like most reputable independent businesses, they are the lifeblood of the community. Sending customers back to the dealer soon enough means lost customers.

“I feel the same way about my vendors-- I’ll buy your scanning tool, just give me all the information I need to go with it,” said Bailey.

 A CALL TO ACTION for the Automotive industry in Massachusetts
 

A Phone Call Could Save you $12,000 Next Year

No, this isn’t a message from a deposed Prince in North Africa.We know holiday’s are a busy time of year, but a five minute call to your legislator might be worth a lot of money to you and your customers in the long run.

Last month we told you about a study conducted by the respected firm of John Dunham Associates which demonstrates that if independent garages in Massachusetts charged the same rates as their dealer-owned competitors, consumers would pay $6.25 million more for car repairs, breaking out to an average of $258 per family obtaining repair services in a given year. That’s big dollars for your customers, but what about you—the repairer?

The study also shows that across the United States, independent repair shops experience a 5.6% decline in productivity, resulting in a $5.9 billion per year loss in revenue due to the difficulty in locating and obtaining the necessary tools and information from the manufacturers.

In Massachusetts this translates into $68,121,900 for all 5,661 repair shops in the state, or $12,034 per shop—significant since the average shop has sales of just over $263,190.

Imagine that, a loss in productivity can cost you $12,000!

The fact that the number of dealerships declined from over 500 to 437 this year naturally limits the ability of consumers to access new car dealer repair shops if they needed to find one. The reduced competition among the dealer owned facilities could further drive up the price differential between them and independent garages.

"In addition to the fiscal impact on the consumers of allowing auto manufacturers to control access to repair information, lawmakers should understand that one in ten jobs in Massachusetts are tied to small, family-owned  independent repair shops, and the other manufacturing and distribution jobs related to the aftermarket industry," said Art Kinsman, Right to Repair Coalition spokesman.

To e-mail your legislators, go to massrighttorepair.com/action, or to call them, go to this link to find legislators by city or town: massrighttorepair.com/legislators

Even if you’ve emailed or called in the past, more calls are needed, particularly to Consumer Protection Committee Chairmen, Rep. Ted Speliotis, 617-722-2030, or Sen. Michael Morrissey, 617-722-1494.

Stop throwing money down the drain by eating lengthy diagnostic charges because you don’t have complete information, or by sending customers back to the dealer. Make that call now.

 Take Action   

To learn more about Right to Repair effort in Massachusetts and beyond visit massrightorepair.com. There you may also identify and communicate with Massachusetts elected officials and join our mailing list to stay abrest of ongoing developments.

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